{"id":1411,"date":"2020-03-13T10:21:31","date_gmt":"2020-03-13T10:21:31","guid":{"rendered":"https:\/\/linquacert.com\/faq\/"},"modified":"2026-04-21T21:45:50","modified_gmt":"2026-04-21T19:45:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/linquacert.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><a href=\"https:\/\/linquacert.com\/fr\/faq\/\" style=\"outline: none;\">Qui peut \u00eatre certifi\u00e9 par LinquaCert ?<\/a><\/p>\n<p>Agences de traduction avec des traducteurs internes et\/ou ind\u00e9pendants.<\/p>\n<p><a href=\"https:\/\/linquacert.com\/fr\/faq\/\">Comment les proc\u00e9dures et les processus doivent-ils \u00eatre d\u00e9crits ?<\/a><\/p>\n<p>La norme ISO 17100 se compose de neuf proc\u00e9dures qui doivent \u00eatre d\u00e9crites. Le contenu des proc\u00e9dures peut \u00eatre r\u00e9sum\u00e9. La documentation d\u00e9pend de la taille de l\u2019entreprise et du niveau de support informatique. Il est possible que les manuels soient pr\u00e9sent\u00e9s sous forme de prose, de diagrammes de flux et de cartes mentales.<\/p>\n<p><a href=\"https:\/\/linquacert.com\/fr\/faq\/\" style=\"outline: none;\">Quelles proc\u00e9dures et quels processus doivent \u00eatre d\u00e9crits conform\u00e9ment \u00e0 la norme ISO 17100 ?<\/a><\/p>\n<ul>\n<li>Maintien et mise \u00e0 jour des comp\u00e9tences requises (en mati\u00e8re de traduction, de gouvernance, d\u2019\u00e9valuations d\u2019experts, de r\u00e9vision).<\/li>\n<li>Analyse et traitement des demandes, faisabilit\u00e9 des projets, \u00e9laboration des offres, conclusion de contrats avec les clients.<\/li>\n<li>Documenter et communiquer les sp\u00e9cifications linguistiques.<\/li>\n<li>V\u00e9rification du projet par rapport aux sp\u00e9cifications.<\/li>\n<li>Processus de comptabilit\u00e9 et de paiement.<\/li>\n<li>Archivage et respect de toutes les obligations l\u00e9gales et contractuelles.<\/li>\n<li>Satisfaction client et actions correctives.<\/li>\n<li>S\u00e9curit\u00e9 de l\u2019information (liste des informations sensibles, analyse des risques potentiels, \u00e9laboration d\u2019un plan d\u2019action) et stockage s\u00e9curis\u00e9.<\/li>\n<li>Qualifications et comp\u00e9tences des personnes pour les projets de traduction.<\/li>\n<\/ul>\n<h2><a href=\"https:\/\/linquacert.com\/fr\/kontakt\/\" style=\"outline: none;\">Contactez-nous d\u00e8s maintenant \u2013 Nous sommes ravis de vous accueillir<\/a><\/h2>\n<p class=\"translation-block\">Vous pouvez nous joindre par t\u00e9l\u00e9phone au +41 44 552 66 17 ou envoyer un <a href=\"mailto:mk@linquacert.com\" class=\"\" target=\"_self\">e-mail \u00e0 M. Markus Kukla<\/a>, responsable de l\u2019Organisme de Certification. Nous nous r\u00e9jouissons de votre prise de contact!<\/p>\n<p><a href=\"https:\/\/linquacert.com\/fr\/faq\/\" style=\"outline: none;\">Quelles proc\u00e9dures doivent \u00eatre d\u00e9crites conform\u00e9ment \u00e0 la norme ISO 18587 ?<\/a><\/p>\n<ul>\n<li>D\u00e9terminer si le contenu de la langue source est adapt\u00e9 ou non \u00e0 la TA et \u00e0 la post-\u00e9dition ult\u00e9rieure.<\/li>\n<li>V\u00e9rification du produit final par rapport aux sp\u00e9cifications avant livraison au client.<\/li>\n<li>Retour des post-\u00e9diteurs sur les performances du syst\u00e8me de TA.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/linquacert.com\/fr\/faq\/\">Quelle est la diff\u00e9rence entre une proc\u00e9dure et un processus ?<\/a><\/p>\n<p>Une proc\u00e9dure est une description de la mani\u00e8re dont des op\u00e9rations individuelles r\u00e9currentes sont effectu\u00e9es de fa\u00e7on routini\u00e8re. Le niveau de d\u00e9tail inclut des \u00e9tapes impliquant les employ\u00e9s, les documents ainsi que le mat\u00e9riel et les logiciels.<\/p>\n<p>Un processus d\u00e9crit CE qui est fait, et le niveau de d\u00e9tail est assez vague. Les processus ont des variables de sortie d\u00e9finies qui sont mesurables.<\/p>\n<p><a href=\"https:\/\/linquacert.com\/fr\/faq\/\">Toutes les commandes doivent-elles \u00eatre trait\u00e9es conform\u00e9ment \u00e0 la norme ISO 17100 pour la certification ?<\/a><\/p>\n<p>La certification confirme la capacit\u00e9 de l\u2019entreprise \u00e0 traiter les commandes conform\u00e9ment \u00e0 la norme ISO 17100. Si la norme ISO 17100 est mentionn\u00e9e dans les supports marketing, un client suppose que les services sont propos\u00e9s et r\u00e9alis\u00e9s conform\u00e9ment \u00e0 ISO 17100. Des exceptions sont possibles et n\u00e9cessitent une description claire dans les documents contractuels (par exemple dans l\u2019offre ou dans la confirmation de commande).<\/p>\n<p><a href=\"https:\/\/linquacert.com\/fr\/faq\/\">Une certification ISO 9001 ou la satisfaction client est-elle utile en compl\u00e9ment de la norme ISO 17100 ?<\/a><\/p>\n<p>La certification ISO 9001 peut \u00eatre une condition pr\u00e9alable pour acc\u00e9der \u00e0 certains secteurs. ISO 9001 est la norme mondialement reconnue pour les syst\u00e8mes de management et est bien connue des acheteurs. La norme repose sur le principe de l\u2019am\u00e9lioration continue et peut \u00eatre combin\u00e9e avec ISO 9004 afin de cr\u00e9er des synergies pr\u00e9cieuses. D\u2019autre part, les exigences formelles de la norme ISO 9001 ne sont pas n\u00e9cessaires pour les services de traduction purs.<\/p>\n<p>La certification de la satisfaction client est recommand\u00e9e aux entreprises de traduction qui ont d\u00e9j\u00e0 men\u00e9 des enqu\u00eates approfondies sur la satisfaction. Avec des \u00e9valuations de la convivialit\u00e9, de l\u2019engagement et de la fiabilit\u00e9, cette certification soutient fortement les activit\u00e9s commerciales, et l\u2019entreprise de traduction peut \u00e9galement mettre en avant de mani\u00e8re cr\u00e9dible ses caract\u00e9ristiques uniques sur le march\u00e9.<\/p>\n<p><a href=\"https:\/\/linquacert.com\/fr\/faq\/\">Dans quelle mesure les normes ISO 17100 et ISO 18587 sont-elles compatibles ?<\/a><\/p>\n<p>Les deux normes se pr\u00eatent bien \u00e0 une certification conjointe. Elles sont structurellement similaires et incluent une description d\u00e9taill\u00e9e des exigences de qualification pour les traducteurs, les r\u00e9dacteurs et les post-\u00e9diteurs. La norme ISO 18587 se concentre en particulier sur le professionnalisme des post-\u00e9diteurs. En outre, les deux normes couvrent la pr\u00e9paration, la production et la post-\u00e9dition de mani\u00e8re similaire.<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Wer kann von LinquaCert zertifiziert werden? \u00dcbersetzungsb\u00fcros mit internen und \/ oder freiberuflichen \u00dcbersetzern. Wie m\u00fcssen Verfahren und Prozesse beschrieben werden? Die ISO 17100 besteht aus neun Verfahren, die beschrieben werden m\u00fcssen. Der Inhalt der Verfahren kann zusammengefasst werden. Die Dokumentation ist abh\u00e4ngig von der Gr\u00f6\u00dfe des Unternehmens und dem Grad der IT-Unterst\u00fctzung. Es ist [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4245,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1411","page","type-page","status-publish","has-post-thumbnail","hentry","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ \u2013 H\u00e4ufig gestellte Fragen + Anworten zu LinquaCert-Zertifizierungen<\/title>\n<meta name=\"description\" content=\"FAQ: Hier finden Sie alle Antworten zu h\u00e4ufig gestellten Fragen im LinquaCert Zertifizierungsprozess ISO 17100 und ISO 18587.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/linquacert.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" 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