{"id":1411,"date":"2020-03-13T10:21:31","date_gmt":"2020-03-13T10:21:31","guid":{"rendered":"https:\/\/linquacert.com\/faq\/"},"modified":"2026-04-21T21:45:50","modified_gmt":"2026-04-21T19:45:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/linquacert.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><a href=\"https:\/\/linquacert.com\/en\/faq\/\" style=\"outline: none;\">Who can be certified by LinquaCert?<\/a><\/p>\n<p>Translation agencies with in-house and\/or freelance translators.<\/p>\n<p><a href=\"https:\/\/linquacert.com\/en\/faq\/\">How must procedures and processes be described?<\/a><\/p>\n<p>ISO 17100 consists of nine procedures that must be described. The content of the procedures can be summarized. The documentation depends on the size of the company and the level of IT support. It is possible for manuals to be presented in the form of prose, flowcharts, and mind maps.<\/p>\n<p><a href=\"https:\/\/linquacert.com\/en\/faq\/\" style=\"outline: none;\">Which procedures and processes must be described according to ISO 17100?<\/a><\/p>\n<ul>\n<li>Maintenance and updating of the required competencies (with regard to translation, governance, expert reviews, editing).<\/li>\n<li>Analysis and handling of inquiries, project feasibility, preparation of offers, conclusion of contracts with clients.<\/li>\n<li>Document and communicate language specifications.<\/li>\n<li>Project review with regard to the specifications.<\/li>\n<li>Accounting and payment process.<\/li>\n<li>Archiving and compliance with all legal and contractual obligations.<\/li>\n<li>Customer satisfaction and corrective actions.<\/li>\n<li>Information security (listing sensitive information, analysis of potential risks, creation of an action plan) and secure storage.<\/li>\n<li>Qualifications and skills of individuals for translation projects.<\/li>\n<\/ul>\n<h2><a href=\"https:\/\/linquacert.com\/en\/kontakt\/\" style=\"outline: none;\">Contact us now \u2013 We look forward to hearing from you<\/a><\/h2>\n<p class=\"translation-block\">You can reach us by phone at +41 44 552 66 17 or send an <a href=\"mailto:mk@linquacert.com\" class=\"\" target=\"_self\">email to Mr. Markus Kukla<\/a>, Head of the Certification Body. We look forward to your valued inquiry!<\/p>\n<p><a href=\"https:\/\/linquacert.com\/en\/faq\/\" style=\"outline: none;\">Which procedures must be described according to ISO 18587?<\/a><\/p>\n<ul>\n<li>Determine whether the content of the source language is suitable for MT and subsequent post-editing or not.<\/li>\n<li>Review of the final product against the specifications before delivery to the client.<\/li>\n<li>Feedback from post-editors on the performance of the MT system.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/linquacert.com\/en\/faq\/\">What is the difference between a procedure and a process?<\/a><\/p>\n<p>A procedure is a description of how individual recurring operations are routinely carried out. The level of detail includes steps involving employees, documents, as well as hardware and software.<\/p>\n<p>A process describes WHAT is done, and the level of detail is quite vague. Processes have defined output variables that are measurable.<\/p>\n<p><a href=\"https:\/\/linquacert.com\/en\/faq\/\">Do all orders have to be processed according to ISO 17100 for certification?<\/a><\/p>\n<p>The certification confirms the company\u2019s ability to complete orders in accordance with ISO 17100. If ISO 17100 is mentioned in marketing materials, a client assumes that services are offered and processed in accordance with ISO 17100. Exceptions are possible and require a clear description in the contractual documents (e.g. in the offer or in the order confirmation).<\/p>\n<p><a href=\"https:\/\/linquacert.com\/en\/faq\/\">Is an ISO 9001 certification or customer satisfaction useful in addition to ISO 17100?<\/a><\/p>\n<p>ISO 9001 certification can be a prerequisite for access to certain industries. ISO 9001 is the globally recognized standard for management systems and is well known among buyers. The standard is based on the principle of continuous improvement and can be combined with ISO 9004 to achieve valuable synergies. On the other hand, the formal requirements of ISO 9001 are not necessary for pure translation services.<\/p>\n<p>Certification of customer satisfaction is recommended for translation companies that have already conducted thorough satisfaction surveys. With ratings for friendliness, commitment, and reliability, this certification strongly supports sales activities, and the translation company can also credibly highlight its unique features in the market.<\/p>\n<p><a href=\"https:\/\/linquacert.com\/en\/faq\/\">How compatible are ISO 17100 and ISO 18587?<\/a><\/p>\n<p>Both standards are well suited for joint certification. They are structurally similar and include a detailed description of the qualification requirements for translators, editors, and post-editors. ISO 18587 focuses in particular on the professionalism of post-editors. In addition, both standards map preparation, production, and post-editing in a similar way.<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Wer kann von LinquaCert zertifiziert werden? \u00dcbersetzungsb\u00fcros mit internen und \/ oder freiberuflichen \u00dcbersetzern. Wie m\u00fcssen Verfahren und Prozesse beschrieben werden? Die ISO 17100 besteht aus neun Verfahren, die beschrieben werden m\u00fcssen. Der Inhalt der Verfahren kann zusammengefasst werden. Die Dokumentation ist abh\u00e4ngig von der Gr\u00f6\u00dfe des Unternehmens und dem Grad der IT-Unterst\u00fctzung. Es ist [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4245,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv_text_element\">\t<p><a href=\"https:\/\/linquacert.com\/faq\/\" class=\"\" style=\"outline: none;\">Wer kann von LinquaCert zertifiziert werden?<\/a><\/p><p>\u00dcbersetzungsb\u00fcros mit internen und \/ oder freiberuflichen \u00dcbersetzern.<\/p><p><a href=\"https:\/\/linquacert.com\/faq\/\">Wie m\u00fcssen Verfahren und Prozesse beschrieben werden?<\/a><\/p><p>Die ISO 17100 besteht aus neun Verfahren, die beschrieben werden m\u00fcssen. Der Inhalt der Verfahren kann zusammengefasst werden. Die Dokumentation ist abh\u00e4ngig von der Gr\u00f6\u00dfe des Unternehmens und dem Grad der IT-Unterst\u00fctzung. Es ist m\u00f6glich, dass Handb\u00fccher in Form von Prosa, Flussdiagrammen und Mind Maps vorliegen.<\/p><p><a href=\"https:\/\/linquacert.com\/faq\/\" class=\"\" style=\"outline: none;\">Welche Verfahren und Prozesse m\u00fcssen gem\u00e4\u00df ISO 17100 beschrieben werden?<\/a><\/p><ul class=\"\"><li>Aufrechterhaltung und Aktualisierung der erforderlichen Kompetenzen (in Bezug auf \u00dcbersetzung, Governance, Expertenbewertungen, Bearbeitung).<\/li><li>Analyse und Bearbeitung von Anfragen, Projektdurchf\u00fchrbarkeit, Angebotserstellung, Abschluss von Vertr\u00e4gen mit Kunden.<\/li><li>Sprachspezifikationen dokumentieren und weitergeben.<\/li><li>Projekt\u00fcberpr\u00fcfung in Bezug auf die Spezifikationen.<\/li><li>Buchhaltungs- und Zahlungsprozess.<\/li><li>Archivierung und Einhaltung aller gesetzlichen und vertraglichen Verpflichtungen.<\/li><li>Kundenzufriedenheit und Korrekturma\u00dfnahmen.<\/li><li>Informationssicherheit (Auflistung sensibler Informationen, Analyse potenzieller Risiken, Erstellung eines Aktionsplans) und sichere Speicherung.<\/li><li>Qualifikationen und Fertigkeiten der Personen f\u00fcr \u00dcbersetzungsprojekte.<\/li><\/ul><\/div><div data-inherit-lp-settings=\"1\" data-match-lp-colors=\"1\" class=\"thrv_wrapper thrv-page-section tcb-local-vars-root\" style=\"\" data-css=\"tve-u-18ac40a6e43\" tcb-template-name=\"Call To Action Area Block 06\" tcb-template-id=\"5e96b02573d8e822163c9999\" data-keep-css_id=\"1\" data-form-settings=\"__TCB_FORM__{&quot;form_identifier&quot;:&quot;iso17100-zertifizierung-form-5hzsuh&quot;}__TCB_FORM__\"><div class=\"thrive-group-edit-config\" style=\"display: none !important\">__CONFIG_group_edit__{}__CONFIG_group_edit__<\/div><div class=\"thrive-local-colors-config\" style=\"display: none !important\">__CONFIG_local_colors__{\"colors\":{\"2d90f\":\"Royal Blue\",\"559d9\":\"Link Water\",\"00527\":\"Link Water\",\"3313f\":\"Bunker\",\"2410f\":\"Link Water\"},\"gradients\":{}}__CONFIG_local_colors__<\/div>\n<div class=\"tve-page-section-out\" data-css=\"tve-u-189e5f34ee2\"><\/div>\n<div class=\"tve-page-section-in   tve_empty_dropzone\" data-css=\"tve-u-18ac40a6e44\" style=\"\"><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1152;\"><div class=\"tcb-flex-row v-2 tcb-medium-wrap tcb--cols--2\" data-css=\"tve-u-18ac40a6e4f\" style=\"\"><div class=\"tcb-flex-col\" style=\"\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad\" style=\"\" data-css=\"tve-u-18ac40a6e45\">\n<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-18ac40a6e47\"><\/div>\n<div class=\"tve-cb\" style=\"\" data-css=\"tve-u-18ac40a6e55\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-18ac40a6e4a\" style=\"\">\n<div class=\"tve-content-box-background\" data-css=\"tve-u-18ac40a6e48\" style=\"\" data-ct-name=\"Shuffle\" data-ct=\"fancydivider-37414\" data-element-name=\"Fancy Divider\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 64\" data-position=\"bottom\" data-ct=\"37414\" decoration-type=\"Shuffle\" class=\"svg-shape-bottom\" width=\"100%\" preserveAspectRatio=\"none\" data-css=\"tve-u-18ac40a6e4b\" style=\"\"><defs><style>.p17077a0a5e2{opacity:0.2;}.p17077a0a5e3{opacity:0.4;}<\/style><\/defs><g id=\"Layer_2\" data-name=\"Layer 2\"><g id=\"Layer_1-2\" data-name=\"Layer 1\"><polygon class=\"p17077a0a5e2\" points=\"0 0 1000 64 0 64 0 0\"><\/polygon><polygon class=\"p17077a0a5e3\" points=\"0 64 1000 0 1000 64 0 64\"><\/polygon><polygon class=\"p17077a0a5e4\" points=\"0 32 0 64 1000 64 0 32\"><\/polygon><\/g><\/g><\/svg><\/div>\n<div class=\"tve-cb tve_empty_dropzone\" data-css=\"tve-u-18ac40a6e49\" style=\"\"><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\" style=\"\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root\" style=\"\" data-css=\"tve-u-18ac40a6e50\">\n<div class=\"tve-content-box-background\" data-css=\"tve-u-18ac40a6e4c\" style=\"\"><\/div>\n<div class=\"tve-cb\" style=\"\" data-css=\"tve-u-18ac40a6e4d\"><div class=\"thrv_wrapper thrv_text_element\" style=\"\" data-css=\"tve-u-18ac40a6e52\"><h2 class=\"\"><a href=\"https:\/\/linquacert.com\/kontakt\/\" class=\"\" style=\"outline: none;\">Kontaktieren Sie uns jetzt \u2013 &nbsp; &nbsp; &nbsp; &nbsp; Wir freuen uns auf Sie<\/a><\/h2><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root\" style=\"\" data-css=\"tve-u-18ac40a6e54\"><p data-css=\"tve-u-18ac40a6e53\">Sie erreichen uns telefonisch unter +41 44 552 66 17 oder schreiben Sie eine <a href=\"mailto:mk@linquacert.com\" class=\"\" style=\"outline: none;\">E-Mail an Herrn Markus Kukla<\/a>, Leiter der Zertifizierungsstelle. Wir freuen uns auf Ihre gesch\u00e4tzte Kontaktaufnahme!<\/p><\/div><div class=\"tcb-clear\" data-css=\"tve-u-18ac40a6e57\"><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root\" data-button-style=\"btn-tpl-58334\" data-css=\"tve-u-18ac40a6e56\" style=\"\" data-tcb_hover_state_parent=\"\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"55c7c\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"55c7c\":{\"val\":\"var(2d90f)\"}},\"gradients\":[]},\"original\":{\"colors\":{\"55c7c\":{\"val\":\"rgb(19, 114, 211)\",\"hsl\":{\"h\":210,\"s\":0.83,\"l\":0.45}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t\n\t<a href=\"https:\/\/linquacert.com\/kontakt\/\" class=\"tcb-button-link\" style=\"\" target=\"_blank\">\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text tcb-local-vars-root\">KONTAKTIEREN<\/span><\/span>\n\t<\/a>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element\">\t<section data-css=\"tve-u-1711c8af402\" class=\"\"><p><a href=\"https:\/\/linquacert.com\/faq\/\" class=\"\" style=\"outline: none;\">Welche Verfahren m\u00fcssen gem\u00e4\u00df ISO 18587 beschrieben werden?<\/a><\/p><ul><li>Feststellen, ob der Inhalt der Ausgangssprache f\u00fcr MT und die anschlie\u00dfende Nachbearbeitung geeignet ist oder nicht.<\/li><li>\u00dcberpr\u00fcfung des Endprodukts hinsichtlich der Spezifikationen vor Auslieferung an den Kunden.<\/li><li>Feedback von Post-Editoren zur Leistung des MT-Systems.<\/li><\/ul><p><a href=\"https:\/\/linquacert.com\/faq\/\">Was ist der Unterschied zwischen Verfahren und Prozess?<\/a><\/p><p>Ein Verfahren ist eine Beschreibung, wie einzelne stehende Operationen routinem\u00e4\u00dfig ausgef\u00fchrt werden. Der Detaillierungsgrad umfasst Schritte, die Mitarbeiter, Dokumente sowie Hardware und Software umfassen.<\/p><p>Ein Prozess beschreibt, WAS getan wird und das Detail ist ziemlich vage. Prozesse haben Ausgabevariablen definiert, die messbar sind.<\/p><p><a href=\"https:\/\/linquacert.com\/faq\/\">M\u00fcssen alle Bestellungen gem\u00e4\u00df ISO 17100 zur Zertifizierung bearbeitet werden?<\/a><\/p><p>Die Zertifizierung best\u00e4tigt die F\u00e4higkeit des Unternehmens, Bestellungen gem\u00e4\u00df ISO 17100 abzuschlie\u00dfen. Wenn die Erw\u00e4hnung von ISO 17100 in Marketingmaterialien enthalten ist, geht ein Kunde davon aus, dass Dienstleistungen gem\u00e4\u00df ISO 17100 angeboten und verarbeitet werden. Ausnahmen sind m\u00f6glich und erfordern eine klare Beschreibung in der Vertragsdokumente (z. B. im Angebot oder in der Auftragsbest\u00e4tigung).<\/p><p><a href=\"https:\/\/linquacert.com\/faq\/\">Ist eine ISO 9001-Zertifizierung oder Kundenzufriedenheit zus\u00e4tzlich zu ISO 17100 sinnvoll?<\/a><\/p><p>Die ISO 9001-Zertifizierung kann eine Voraussetzung f\u00fcr den Zugang zu bestimmten Branchen sein. ISO 9001 ist der weltweit anerkannte Standard f\u00fcr Managementsysteme und bei K\u00e4ufern bekannt. Die Norm basiert auf dem Prinzip der kontinuierlichen Verbesserung und kann mit ISO 9004 kombiniert werden, um wertvolle Synergien zu erzielen. Andererseits sind die formalen Anforderungen der ISO 9001 f\u00fcr reine \u00dcbersetzungsdienste nicht erforderlich.<\/p><p>Die Zertifizierung der Kundenzufriedenheit wird \u00dcbersetzungsunternehmen empfohlen, die bereits gr\u00fcndliche Umfragen zur Zufriedenheit durchgef\u00fchrt haben. Mit einer Bewertung f\u00fcr Freundlichkeit, Engagement und Zuverl\u00e4ssigkeit werden Vertriebsaktivit\u00e4ten durch diese Zertifizierung besonders gut unterst\u00fctzt, und das \u00dcbersetzungsunternehmen kann auch seine einzigartigen Merkmale auf dem Markt glaubw\u00fcrdig hervorheben.<\/p><p><a href=\"https:\/\/linquacert.com\/faq\/\">Wie kompatibel sind ISO 17100 und ISO 18587?<\/a><\/p><p>Beide Standards eignen sich gut f\u00fcr eine gemeinsame Zertifizierung. Sie sind strukturell \u00e4hnlich und enthalten eine detaillierte Beschreibung der Qualifikationsanforderungen f\u00fcr \u00dcbersetzer, Redakteure und Post-Redakteure. ISO 18587 konzentriert sich insbesondere auf die Professionalit\u00e4t der Post-Editoren. Dar\u00fcber hinaus bilden beide Standards die Vorbereitung, Produktion und Nachbearbeitung auf \u00e4hnliche Weise ab.<\/p><\/section><footer class=\"\"><br><\/footer><\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-18ac40a6e43\"] { --tcb-local-color-2410f: var(--tcb-skin-color-9); --tcb-local-related-2410f: --tcb-skin-color-9; --tcb-local-default-2410f: rgb(240,246,251); --tcb-local-color-3313f: var(--tcb-skin-color-4); --tcb-local-related-3313f: --tcb-skin-color-4; --tcb-local-default-3313f: rgb(12,17,21); --tcb-local-color-00527: var(--tcb-skin-color-20); --tcb-local-related-00527: --tcb-skin-color-20; --tcb-local-default-00527: rgba(240,246,251,0.9); --tcb-local-color-559d9: var(--tcb-skin-color-19); --tcb-local-related-559d9: --tcb-skin-color-19; --tcb-local-default-559d9: rgba(240,246,251,0.85); --tcb-local-color-2d90f: var(--tcb-skin-color-0); --tcb-local-related-2d90f: --tcb-skin-color-0; --tcb-local-default-2d90f: rgb(47,138,231); padding: 60px 20px 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